If a fulfillment mistake is made, resulting in the shipping
of incorrect product, Mig and Tig reserves the right to replace and reship your
order at no additional charge to you.
Please contact us within 5 days if this occurs so that we can get a
replacement made and shipped to you as soon as possible.
When furniture is being delivered, you must FULLY inspect
the shipment. If you notice a
shipping problem or manufacturer problem, you must write your concerns on the
Bill of Lading. If nothing is
noted on the bill of lading, the claim may be denied. Notify Mig and Tig and
the shipper immediately (within 24 hours) of any issues by telephone and email
with digital images, we must first determine if it is a shipping problem or
manufacturer defect. Please follow Mig and Tig claim guidelines below in our
“Shipping Policy” for furniture.
For manufacturing related defects, please follow these Mig
and Tig guidelines. Please contact
us immediately and we will email you a claim form. Please fill it out completely and email back with required
photos within 3 days of receipt to [email protected]
Once the claim form and photos are received a determination will be made within
14 business days.
Replacements will not be issued if the piece has a variance
in color, finish or unique hand crafted design. This is not considered a
Some of our custom made furnishings are made from solid
wood, a natural living, breathing product. Nature is unique and never duplicates, making no two pieces
of wood, even from the same tree, exactly alike. Because wood responds to fluctuations in humidity levels
(just like hardwood flooring), furniture can expand and contract over time
depending on the climate. Please
note that the degree of humidity or dryness in your home may cause splitting
which will not affect the structural integrity of the piece and is not
Certain types of wood will have more visible knots and wood
grain. Our vendors make every
effort to conceal knots and grain on painted finishes, but due to natural
resins within some wood types, they cannot be completely eliminated or
guaranteed to control them. Over
time, knots and grain may bleed through and slightly discolor the finish. This discoloration is not to be
considered a defect in craftsmanship.
Irregularities in the finishes are not to be considered defects. While finishes are durable, they aren’t
indestructible. Please contact us
for care and maintenance of your wood furniture.
choosing leather, consider that it is a natural material and nature's signatures
will be incorporated into it. These signatures may be in the form of healed
scars, blemishes or other markings that should be considered natural beauty
also occur in leathers. During the dyeing process, since pigments are not used,
each hide absorbs the dye in varying amounts, much like wood varies when
stained. An arm of a sofa may have a slightly different shade than the cushion
or back of a sofa, because both pieces were cut from different parts of the
hide, this is not a material defect, but evidence that it is natural leather.
A swatch or
sample cutting represents the color, texture and feel of the leather. However
it will likely not be an “exact” match to the hides the customer receives. Variations are due
to the fact that leather is a natural product with unique characteristics that
differ from hide to hide.
fabrics are processed to achieve a casual and soft appearance. Characteristics
such as wrinkling, fading, and puckering are normal. Fabrics wear
out and are
not indestructible. Wear will vary with the amount of use. Some weaves are
stronger than others. Occasional wrinkling is a characteristic of linen and
cotton blend fabrics.
Leather, fabric and wood may have slight color variation
from the image on your screen. We aim to provide the most accurate photography
on our site, but each computer may have different sensitivities to their
screens. We encourage you to place
a fabric, leather or wood swatch sample order prior to ordering (and may vary
slightly) your upholstery or wood product so you can see in person the color,
texture and hand of the fabrics, leathers and wood we have to offer.
Upholstered items are warranted to be free from
manufacturing defects under normal use in a residential setting. Normal softening and flattening of foam
and fibers is not considered a defect.
Textiles are not warranted against fading, dye lot failure, wearing, or
any damage resulting from any cleaning process or substance.