We have three different white glove delivery services for our furniture. 

1)   White Glove Basic Service- This is delivered into your home through any first dry door.  The item is not unpacked and the debris is not removed.

2)   White Glove Standard Service- This delivered into your home (room of choice), unpacked and the debris is removed.

3)   White Glove Premium Service- This is delivered into your home, (room of choice), unpacked, debris is removed and assembly is included.

We cannot guarantee when an order will arrive.  Consider any shipping or transit time offered to you by Mig and Tig or other parties, only as an estimate.  We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. We are always available to check on the status of your order.

Any change of delivery date, address or telephone number must be received in writing and called into our delivery department before midnight a week before the specified delivery date.  We cannot deliver to APO, FPO, PO Boxes or personal mailboxes.  Please use a valid street address for delivery of our order. 

Furniture and large items often ship via freight carrier.  Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m. Freight companies will contact you a few days prior to the delivery to schedule a delivery date and time frame (typically 2-4 hours blocks) that works for you.

At the time of delivery scheduling, our delivery company will review with you, the location of the delivery, stairs etc. as final confirmation of delivery.  If information has changed, is inaccurate or has been omitted since time of schedule, your quote may change accordingly and additional delivery charges may apply.

When your merchandise has shipped, our white glove delivery company will call to set up a delivery.  Your delivery date must be scheduled within 7 days of notification. If you need to reschedule the delivery with our carrier, please contact them as soon as possible so as not to incur any charges for missed delivery appointments.  If a date is not scheduled within 7 days from the first notification, a monthly storage/maintenance charge of 10% of merchandise value will accrue to your invoice and be due and is considered part of your balance.  This must be paid prior to delivery.  If merchandise is not delivered or picked up after 30 days of first notification, merchandise may be considered abandoned and the client forfeits merchandise, all payments and remains liable for any unpaid balances.

If your schedule appointment is missed, you will be charged a delivery trip fee.  Please do not arrange for the item(s) to be delivered when no one is home to receive them.  Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit.  Furniture items must be carefully inspected BEFORE you sign for the delivery.  Mig and Tig will be unable to assist you in the replacement of damaged goods or reimbursement if claim procedures are not followed. 

You, the customer, will be responsible for making yourself available for taking the delivery and inspecting the product at the time of delivery.  If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims and insurance! 

If there is damage and is severe, you agree to refuse only the item that is damaged and make notations on the freight bill.  You are also required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one day of  receiving shipment.

In case the damage is noticed after unpacking the goods or delivery service has left, you agree to notify the trucking company as well as Mig and Tig immediately (within 24 hours)  with digital photographs clearly indicating the damage.   In such an event, the claim will have to be initiated by the consignee, you the customer, as concealed damage.

In cases where multiple items are part of an order, the charge back allowed on your credit card will be limited to the value of the damaged item or items after the above mentioned evidence is submitted and approved.  Items received in good condition or without any evidence of damage as stipulated above will be charged as listed in the payment section.  Mig and Tig CANNOT and WILL NOT accept any items returned without prior approval or authorization. 

Mig and Tig does not accept delivery instructions to any other delivery address instead of the valid delivery address specified at the time of the order.  We also strongly advise against any customer request of pick up of merchandise from the truckers terminal or any location other than the delivery address.  In such a case, Mig and Tig will not be liable for any damages whatsoever, should damages be noticed later.

Mig and Tig is not liable for damages other than those mentioned on  the truckers delivery receipt.  Please ensure you inspect the content of all merchandise before signing on the trucking/shipping receipt. 

If you live in a remote or difficult access area, please advise us of  the local receiving facilities location for acceptance of  goods at time of order.  All  Mig and Tig terms and conditions apply to receivers when a local storage facilities accept goods.

Should you wish to have our carriers deliver to a difficult access area,

they will do their best to arrange the proper vehicle to deliver your product(s) to avoid any additional charges.  In the event, your products cannot be delivered due to access restrictions, arrangements can be made where a local depot can hold your goods up to 3 days at no charge, where you may pick up.    Merchandise held beyond 3 days will have a monthly storage/maintenance charge of 10% of merchandise value and will accrue to your invoice and be due and is considered part of your balance.  This must be paid prior to release.  If merchandise is not delivered or picked up after 15 days of first notification, merchandise is considered abandoned and the client forfeits merchandise, all payments and remains liable for any unpaid balances.

Merchandise that is delivered to a customers home and is unable to fit due to access restrictions (door openings, hallway turns, staircases, elevator restrictions, etc.) will not become the obligation of Mig and Tig to maneuver merchandise in.  Please measure first.  Once at a location, Mig and Tig reserves the right to refuse a delivery due to difficulty that could result in damage to the product or customers home.  Should this occur, delivery charges both ways will not be refunded and a restocking fee of 20% will apply. 

Mig and Tig holds the recipient responsible for areas that may be subject to soiling when being delivered.  Please lay down drop clothes to protect carpets or floors and remove items that can obstruct a delivery.  Mig and Tig and its delivery service will not be responsible for any damage.